We accept full or partial returns on totes and boutique items. Once your package is delivered, you can click on returns in your dashboard and your order will appear. There you can choose to ‘return all’ or ‘keep’ individual items. Should you decide to keep individual items, the prices of the items will change to our boutique price for ‘chosen’ items and ‘surprise’ items will change to the set price of $40.
Keep in mind, since Golden Tote is such a great deal, we recommend gifting or exchanging items that do not fit with family or friends. In addition, please join our Facebook group www.facebook.com/groups/goldentotetrades/ to swap, trade or sell items that do not work for you.
Where do I send my merchandise?
The Golden Tote items must be returned within 14 days of receiving the items.
Our return address is:
10753 Forest Street
Santa Fe Springs, CA 90670
Am I required to provide tracking?
Golden Tote doesn’t require you provide tracking for returns but we strongly recommend it in the chance that it might get lost. If you return a tote/order and it gets lost with no tracking, Golden Tote is not responsible for refunding your items.
What are the terms of the returned items?
Every piece of merchandise should be returned within the tote along with all other original packaging. Packing list must be included. No refund will be issued if any items are missing unless discussed with customer service.
In order to receive a refund for the tote, the exact items that were received must be returned. Customers are not allowed to mix and match chosen items or surprise items from different totes. If a tote is returned with different items, we will not be able to process the return. If you are not sure which items came in your tote, please contact Customer Service and they will be happy to help you!
Merchandise and tote bag should not be worn, used, altered, or washed with all tags attached. (Any items containing make-up, body odor, animal hair etc).
Please Note: Initial Shipping charges won’t be refunded and you are responsible to pay your shipping charges for the return.
Final Sale Golden Totes may not be returned.
What if my item arrives damaged? Or I receive the wrong item/color?
If any of your merchandise within your tote is damaged or incorrect please contact our customer service immediately. Please email [email protected] for any damaged questions/requests. Returns please contact [email protected]