Currently, our Golden Tote sales last for one month. They begin on the first Monday of each month and end when the next sale begins. We ship Golden Totes on a weekly basis. We will do our best to ship your order from within two weeks from the day you purchased you’re order. We will continue that shipping calendar throughout the month. Please note, if you pay extra for overnight or 2-day shipping, this does NOT mean we will ship out your order one or two days you order, but one or two days from the day it leaves our facility. We ship via UPS and USPS from California. Any International orders, Hawaii, Puerto Rico, Apo, Guam, PO Box will be shipped via United States Postal Service.
Do you combine orders?
Yes! If your current order has not yet shipped, any new orders you place will be combined with the current order and shipped together. And, we'll refund any additional shipping charges so that you only get charged shipping once per shipment, instead of once per order. Don't want to pay shipping at all? Make sure at least one of the orders in your shipment is for $149+ and the whole order ships for free within the US.
Can I change my order after it has been placed?
Please email our customer service department at [email protected]or call 323-454-3678 immediately if you would like to change your order. Please keep in mind once your order is shipped we can no longer make changes.
How do I track my order?
You will receive a UPS/USPS tracking number once your order being processed.
When can I expect my order to arrive?
We ship Golden Totes on a weekly basis. Your order will ship within two weeks from the date on which it was placed. We will continue that shipping calendar throughout the month. Please note, if you pay extra for overnight or 2-day shipping, this does NOT mean we will ship out your order one or two days after we receive your order, but one or two days according to our shipping calendar.
Can I rush my order?
Not at this time, but soon.
I haven't received my items yet. What do I do?
You can check on the status of your order by tracking your package through UPS/USPS website or emailing customer service at[email protected] or call 323-454-3678. You can also login to your account on our website to see this information.
What is your shipping charge?
Flat rate ground shipping within the US is $9.95. International is $30. We offer free shipping on US orders of $149 or more and International orders of $149 or more are charged $25. We also offer expedited calculated shipping.
Do you ship outside of the United States?
Yes, we offer international flat rate shipping. Any APO please contact Customer Service at (323)454-3678 these order might need to be processed manually.
Do you ship to PO Boxes?
Yes, but please keep in mind your order will be shipped via USPS.
What types of payment do you accept?
Golden Tote accepts Visa, MasterCard, American Express and Discover credit cards. We do not accept pre- paid gift cards, personal checks or money orders.
Does Golden Tote charge sales tax?
Residents shipping to addresses within California are subject to California sales tax. Residents outside of California are not subject to sales tax.