About Golden Tote
Golden Tote is NOT a subscription. You can choose to buy a tote whenever you wish. We do NOT auto-bill you or auto-ship you. There is NO additional fee to the tote price. The tote price includes all of the clothing and you will not be charged more. The Mini Tote contains 2 clothing items; one you pick and one our stylist pick for you for $59 (+$5.59 shipping); The Surprise Tote contains 3 clothing items; all three are picked my our stylists based on your style profile for $89 (+$5.95 shipping); The Golden Tote (most popular) contains 5 clothing items; you pick two and our stylist picks an additional 3 items all based on your style profile for $149 and FREE SHIPPING). We allow returns and exchanges. Please see more info on our returns/exchanges sections. We also have an add-on page where you can choose to ADD-ON additional items at a reduced price.
Currently, our Golden Tote sales last for one month. They begin on the first Monday of each month and end when the next sale begins. We ship Golden Totes on a weekly basis. We will do our best to ship your order from within two weeks from the day you purchased you’re order. We will continue that shipping calendar throughout the month. Please note, if you pay extra for overnight or 2-day shipping, this does NOT mean we will ship out your order one or two days you order, but one or two days from the day it leaves our facility. We ship via UPS and USPS from California. Any International orders, Hawaii, Puerto Rico, Apo, Guam, PO Box will be shipped via United States Postal Service.
Do you combine orders?
Yes! If your current order has not yet shipped, any new orders you place will be combined with the current order and shipped together. And, we'll refund any additional shipping charges so that you only get charged shipping once per shipment, instead of once per order. Don't want to pay shipping at all? Make sure at least one of the orders in your shipment is for $149+ and the whole order ships for free within the US.
Can I change my order after it has been placed?
Please email our customer service department at [email protected] immediately if you would like to change your order. Please keep in mind once your order is shipped we can no longer make changes.
How do I track my order?
You will receive a UPS/USPS tracking number once your order being processed.
When can I expect my order to arrive?
We ship Golden Totes on a weekly basis. Your order will ship within two weeks from the date on which it was placed. We will continue that shipping calendar throughout the month. Please note, if you pay extra for overnight or 2-day shipping, this does NOT mean we will ship out your order one or two days after we receive your order, but one or two days according to our shipping calendar.
Can I rush my order?
Not at this time, but soon.
I haven't received my items yet. What do I do?
You can check on the status of your order by tracking your package through UPS/USPS website or emailing customer service at[email protected] . You can also login to your account on our website to see this information.
What is your shipping charge?
Flat rate standard shipping within the US is $5.95. We ship using USPS and UPS for standard shipping. Shipping is free on US orders of $149 or more and International orders are a $30 flat rate. We also offer expedited shipping to US customers for a flat rate of $20.
Do you ship outside of the United States?
Yes, we offer international flat rate shipping. Any APO please contact [email protected] these order might need to be processed manually.
Do you ship to PO Boxes?
Yes, via USPS
What types of payment do you accept?
Golden Tote accepts Visa, MasterCard, American Express and Discover credit cards. We also accept PayPal. We do not accept pre- paid gift cards, personal checks or money orders.
Does Golden Tote charge sales tax?
Residents shipping to addresses within California are subject to California sales tax. Residents outside of California are not subject to sales tax.